Legal & Compliance

Last updated: August 5, 2026

QuantivoraLabs ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI solutions platform.

1. Data Controller

QuantivoraLabs
Calle Santiago, 7
47001 Valladolid, España
Email: [email protected]

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information (name, email, phone number, organization)
• Professional details relevant to AI module deployment
• Communications and correspondence you send to us
• Payment information processed through our secure payment partner (Stripe)

We automatically collect certain information when you visit our website:

• Device and browser information
• IP address and approximate location
• Pages visited and time spent on our platform
• Referring website or source

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you subscribe to our newsletter or contact us voluntarily
• Contract: When processing is necessary for the performance of a contract with you
• Legitimate Interest: For improving our services, security, and business operations
• Legal Obligation: When required by applicable law or regulation

4. How We Use Your Information

• To provide and maintain our AI solutions platform
• To process transactions and send related information
• To communicate with you about services, updates, and offers
• To improve our AI modules and develop new features
• To ensure platform security and prevent fraud
• To comply with legal obligations

5. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers who assist in operating our platform (hosting, payment processing)
• Legal authorities when required by law
• Business partners with your explicit consent

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy. Contact form submissions are retained for 2 years. Payment records are retained for 7 years as required by Spanish tax law.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data ("right to be forgotten")
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact us at [email protected] or write to our office address.

8. International Transfers

As we operate within the European Economic Area (EEA), your data is primarily processed within the EEA. Any transfers outside the EEA are protected by Standard Contractual Clauses approved by the European Commission.

9. Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security audits. Our AI modules are designed with HIPAA compliance in mind.

10. Contact Us

For privacy-related inquiries:
QuantivoraLabs
Calle Santiago, 7
47001 Valladolid, España
Email: [email protected]

Last updated: August 5, 2026

These Terms of Service ("Terms") govern your use of QuantivoraLabs' AI solutions platform and services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using QuantivoraLabs' services, including our website, AI modules, and related platforms, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use our services.

2. Description of Services

QuantivoraLabs provides artificial intelligence solutions including but not limited to: document intelligence, predictive analytics, NLP processing, computer vision systems, AI chatbots, process automation, fraud detection, medical imaging analysis, data integration, recommendation engines, predictive maintenance, and quality control modules.

3. Account Registration

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. Acceptable Use

You agree not to:

• Use our AI modules for any unlawful purpose
• Attempt to reverse engineer or extract our AI models
• Interfere with or disrupt the platform's integrity or performance
• Use automated systems to access the platform without authorization
• Transmit malicious code or harmful content

5. Intellectual Property

All content, AI models, algorithms, and materials on the QuantivoraLabs platform are owned by or licensed to us. You receive a limited, non-exclusive license to use the services as intended. You may not copy, modify, distribute, or create derivative works without our express written consent.

6. Payment Terms

Services are provided on a project basis or subscription model as specified in your agreement. All payments are processed through Stripe. Prices are quoted in Euros (€) and are exclusive of applicable taxes unless stated otherwise.

7. Service Level Agreement

We commit to 99.7% uptime for our hosted AI modules. Scheduled maintenance windows are communicated 48 hours in advance. Service credits may be available for SLA breaches as outlined in your service agreement.

8. Data Processing

Our AI modules are designed with data protection in mind. We process data in accordance with our Privacy Policy and applicable data protection laws, including GDPR. Data processing agreements are available upon request for enterprise clients.

9. Limitation of Liability

To the maximum extent permitted by law, QuantivoraLabs shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the amounts paid by you for the services in the 12 months preceding the claim.

10. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we determine violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Spain. Any disputes shall be subject to the exclusive jurisdiction of the courts of Valladolid, España.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the services constitutes acceptance of the modified Terms.

13. Contact

Questions about these Terms? Contact us at:
QuantivoraLabs
Calle Santiago, 7
47001 Valladolid, España
Email: [email protected]

Last updated: August 5, 2026

This Cookie Policy explains how QuantivoraLabs uses cookies and similar technologies when you visit our website.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us provide a better experience by remembering your preferences and understanding how you use our platform.

2. How We Use Cookies

QuantivoraLabs uses cookies for:

• Essential Cookies: Required for the platform to function correctly (session management, security tokens)
• Preference Cookies: Remember your settings and choices (language, region)
• Analytics Cookies: Help us understand how visitors interact with our website (anonymized data)

3. Specific Cookies We Use

4. Managing Cookies

You can control and manage cookies through:

• Browser settings (most browsers allow you to block or delete cookies)
• Our cookie consent banner (shown on first visit)
• Opt-out links provided by analytics services

Note: Blocking essential cookies may impair the functionality of our platform.

5. Third-Party Cookies

We may use third-party services that set cookies, including:

• Google Analytics (for anonymized usage statistics)
• Stripe (for payment processing security)

6. Updates to This Policy

We may update this Cookie Policy to reflect changes in our practices or applicable laws. The "Last updated" date at the top indicates when this policy was last revised.

7. Contact

Questions about our use of cookies? Contact us at:
QuantivoraLabs
Calle Santiago, 7
47001 Valladolid, España
Email: [email protected]

Last updated: August 5, 2026

At QuantivoraLabs, we stand behind the quality of our AI solutions. This Refund Policy outlines the conditions under which refunds may be issued.

1. Project-Based Services

For custom AI module development projects:

• Initial Deposit: Non-refundable once project work has commenced
• Milestone Payments: Refundable only if the corresponding deliverable is not delivered as specified in the project agreement
• Completion Payment: Refundable within 14 days if the final deliverable fails to meet agreed specifications

2. Subscription Services

For ongoing AI module subscriptions:

• Monthly subscriptions: Cancel anytime; no refund for the current billing period
• Annual subscriptions: Pro-rata refund available within the first 30 days
• After 30 days: No refund for remaining subscription period

3. Refund Eligibility

Refunds may be issued if:

• The service was not delivered as described or agreed
• There was a material breach of the service agreement by QuantivoraLabs
• The AI module failed to meet documented performance benchmarks
• Duplicate payment was made in error

4. Refund Process

To request a refund:

1. Contact us at [email protected] with your order reference
2. Describe the reason for your refund request
3. Allow up to 10 business days for review
4. If approved, refunds are processed within 5-10 business days to the original payment method

5. Non-Refundable Items

The following are not eligible for refunds:

• Services already rendered and accepted
• Custom development work that has been delivered and approved
• Training and consultation sessions that have been conducted
• Third-party costs incurred on your behalf

6. Dispute Resolution

If you disagree with a refund decision, you may escalate the matter to our management team. We aim to resolve all disputes amicably within 30 days. Unresolved disputes may be submitted to the jurisdiction of the courts of Valladolid, España.

7. Contact

For refund requests or questions:
QuantivoraLabs
Calle Santiago, 7
47001 Valladolid, España
Email: [email protected]

Company Information

Company Name: QuantivoraLabs
Registered Address: Calle Santiago, 7, 47001 Valladolid, España
Contact Email: [email protected]
Phone: +34 682 690 417
VAT Number: [To be assigned upon registration]

Disclaimer

The information provided on the QuantivoraLabs website is for general informational purposes only. While we strive to keep information accurate and up-to-date, we make no representations or warranties of any kind about the completeness, accuracy, reliability, or availability of the information, services, or related graphics contained on the website.

AI Module Disclaimer

Our AI modules are designed to assist and augment human decision-making. They do not replace professional medical, financial, or legal advice. Users should always consult qualified professionals for critical decisions. QuantivoraLabs is not responsible for decisions made solely based on AI module outputs.

Intellectual Property

All content on the QuantivoraLabs website and platform, including but not limited to text, graphics, logos, icons, images, AI models, algorithms, software, and documentation, is the property of QuantivoraLabs or its licensors and is protected by Spanish and international copyright and intellectual property laws.